Shipping FAQ

USPS Priority Mail is often the most economical and quickest way to ship your order, and we ship the majority of our orders this way. Delivery time averages between 1-3 days, depending on your distance from Seattle, and USPS does deliver on Saturday.

UPS is usually more expensive and can take up to 7 business days for orders going to the east coast. UPS charges extra for Saturday delivery. UPS does not deliver to P.O. boxes.
Q: When will my item ship?
We process mail orders 7 days a week and ship within 48 hours, sometimes sooner! We are small artisan shop where each item is ground, weighed, filled, and sealed by hand, to order - no stale pre-packed spices here! Around the holidays, things may take a little bit longer.
Q: Do you ship internationally?
We ship frequently to Canada and a number of other countries. While we are happy to ship internationally, we must caution you, because there are risks involved. Most of the time we ship internationally with success; however, on rare occasions products can be confiscated in customs and never returned to us nor arrive at their intended destination. In the case of international shipments, we can only guarantee that we will ship to the address you provide- if the package is confiscated or lost in transit, we offer no refunds or exchanges.
Q: Do you offer overnight/expedited shipping?
Yes. You are welcome to select expedited shipping when checking out for an additional charge. However, in the interest of being fair to everyone, we cannot move an order to the front of our production queue. Although the shipping time will be reduced, we won’t be able to get it out the door any faster. Forgot your brother’s birthday in April? We can likely get an overnight package out the same day. Need to order a holiday gift on December 21st? Sorry, but it probably isn’t going to get there before the man in the red suit.
Q: Why is it so expensive to ship my package? I only ordered a few jars of spice.
Jars are heavy! We use high quality glass jars for all our spices. No cheap throw-away plastic here! Just two of our empty one-cup jars weigh a whole pound and that adds up quick! The good news is one jar should last you quite a while. You can order bags of spice from us in the future to refill the jar which should reduce your shipping cost considerably. Alternatively, you can always find some good glass jars locally and just order the spices from us in bags to reduce shipping costs.
Q: Where is my order? Shouldn’t it be here by now?
You should have received an order confirmation email from us when your order was received, and a second email when your order shipped. The second email will have your package’s tracking information. If you haven’t received either email, check your bulk mail folder, and then contact us - we’ll be happy to help you track it down. If the package has left our warehouse, but something has gone wrong along the way, please contact the carrier directly, they’ll have the most up to date information for you. If you have a problem that you’re still unable to resolve, let us know and we’ll make it right.
Q: I received my order but something was broken/missing, what should I do?
Please contact us right away at (206)-283-9796 or [email protected] and we’ll correct the problem right away.
Q: I received my order and I don’t care for the spice/blend/tea that I ordered, is there anything I can do?
We want all of our customers to enjoy the products they get from us and never want someone to be unhappy with a selection they’ve made. We realize that not every flavor agrees with everyone. If you return the unused product, we’ll be happy to replace or refund it for you. Please contact us for details at (206)-283-9796 or [email protected]